Maryland State Library for the Blind and Print Disabled

I proposed a unique and compelling solution that will delight users and the client by the way it meets and exceeds user and business goals; evidence for the value of your solution is clear. Overseeing 24 public county libraries as well as the Baltimore City public library, the MSL does not have a physical collection or even a building with which to house a collection. The face of the MSL is their website.

Roles:

Lead Researcher

Focused on influence decisions in communication with the client starting from the sales stage, understand what exactly will be most useful for the client, understand the business goals and formulate the stages and the research project with a set of methodologies for the client’s goal. Take part in prototyping as an expert or user advocate. Shaped the image of the team’s expertise and results.